378 Rope Ferry Rd, Waterford, CT | Directions 0638541.324585 -72.175455
Memorial Day - Labor Day, Mon - Thu, 4pm -11pm; Fri - Sun, 11:30am - 1:30am; Spring - Fall hours, Mon, closed; Tue - Thu, 4pm - 9pm; Fri - Sun, 11:30am - 1:30am
Don't let the view fool you – This place blows!! The service is s o b a d. The food is okay, my pal ordered the ribs and he really enjoyed them. And the salad was good. But everything else rotted. Cute waitress (young, blond ponytail) was OKAY -- she never told us her name, and although she started strong, the service got worse and worse. Weird manager lurking around. Stacks of chairs on the deck really cut down on the view from the upstairs dining room -- a rookie mistake. But I am pretty sure they missed up the bill and charged us less, so ha ha on them.
Sunset Ribs - it's too Bad – My husband and I have given Sunset Ribs many chances but last night was the final straw. It's unfortunate because the atmosphere is fun, the food is OK most of the time but the service is NEVER good and many times has been down right horrible. Last night, we arrive post prime dinner hours and was for seating upstairs where we can view the water but also see the bar area below. We are told by the host that they are saving that seating for bigger crowds (there were 3 of us, hungry and drinkers). So we get seated in the second row and are denied the courtesy of better seating only to sit there and watch table after table in the front row open up and remain vacant. Then the typical bad service starts. We get part of our order and when asking for something crucial to enjoying the main course - we wait 5 minutes while the server takes another order, delivers more food, and then gives us dirty looks and throws our bill at us because my husband had to get the condiments himself. In addition, part of the order was never put in. The bottom line - if you go - go with low expectations. Afterall - this is the same owner that has Harbor Park (which is just like Sunset Ribs when it comes to pros/cons)....the atmosphere is fun and views great but the food is just OK, the service horrible - and both places are not very clean. Oh well!
Not a community place – I went to Sunset Ribs this evening. Although we were not there to eat, it took 15 minutes for someone to come greet us. They were not that busy.
The purpose for my visit was to request that they hang a poster for a benefit I have put together for my niece's son. The lives of my niece, 21-year-old Danielle Nicholson and her friend, 23-year-old Josh Lecce were taken this past Memorial Day weekend by a drunk driver.
Carol, the manager at Sunset, was the one to finally come over to greet us. I explained about the benefit, she acknowledged that she was aware of the tragedy, and I asked to hang the poster. I was told no. Her reasoning was that the poster listed area establishments that will be participating in the poker run and Stash's, where the benefit will be held, are her competition. I can tell you now, there are 10 other establishments that have readily agreed to hang the posters and are closer in proximity to Stash's than Sunset Ribs.
All I can say is shame on you Carol. Apparently you have never lost someone you loved and needed to reach out for help or loved someone enough to be able to empathize with someone that has lost a loved one. This is not about the businesses, this is about a 1 1/2 year old boy, Ethan, that lost his mother. This is about giving back to a community that supports your business. As tough as times are, you are the only one that said no, and I didn't even ask you to donate anything other than a little wall space.
I hope that you are never in a position to depend on the compassion of others and have to deal with someone like you.
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